Our policy is valid for 35 days. We are unable to offer you a refund or exchange if 35 days have passed after your purchase.
If for any reason you are not happy with your order after receiving it, please contact us by email at [email protected].
Please submit the following information so that we can provide you with the best solution:
- Kindly let us know your name
- Your order number and the name of the product (this can be found in your order confirmation email)
- Image of the product is faulty or wrong.
- The exact reason for your request for a refund or exchange.
Note: If your request is accepted, you will receive a free replacement item or a full refund, and you will not be required to return the wrong or damaged products to us. It would help you to save the cost of return shipping.
Refunds (if applicable)
In the following circumstances, you will receive a new item or a full refund:
You did not receive your items within the time frame promised (20 business days not including 5-7 days of processing)
Receive an incorrect item (wrong customized information on the product, wrong product, or blurry product)
Receive a damaged item (broken)
Submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do this by sending an email via [email protected]. If 35 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
The refund will be credited to your account or to the original method of payment within 5-10 business days, depending on your bank’s progress.
In the following situations, we do not offer a replacement item or grant a refund:
Your order did not arrive due to factors within your control (For example: Submitting the incorrect shipping address; Not being home to receive the delivery, or failing to pick up the products as instructed)
Your order did not arrive due to exceptional circumstances outside our control (For example: Not being cleared by your country's customs; Being delayed by a natural disaster; Showing "delivery" in the tracking system; Having been shipped into your mailbox but gotten lost).
Late or missing refunds (if applicable)
Check your bank account again if you haven't gotten a refund yet.
Then contact your credit card company; the refund may take some time to appear on your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
If an item is defective or damaged, we will replace it. Send us an email at [email protected] if you need to swap it for the same item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.